Refund & Return Policy
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WHAT IS REFUND POLICY?
REFUND policy is being run and by PLANTERIA to safeguard customer from wrong / broken item delivery.
HOW IT WORKS?
Whenever a customer purchases products from PLANTERIA, we ensure perfect delivery. Many times it happens the product to be defect or not matching as per quantity and sizes in that we case we refund the customer their valuable money.
WHAT IS THE PROCEDURE?
1. Whenever a customer purchases products, we request our customers to make a unboxing video so that we get a proof.
2. You can send the video on WhatsApp number 9765119701 showing the defect closely and correctly.
3. Our team will verify it and we will issue a refund within 1-3 working days.
WHAT IS RETURN POLICY?
Return policy has been framed by PLANTERIA to allow customer to return in case if they have changed their mind.
HOW IT WORKS?
Whenever a customer purchases products from PLANTERIA, he/she who wishes to change their mind and can return the products, but the products should be in perfect condition with tags intact and is available for 7 days after the products received and the shipping charges to return back has to be borne by the customer.
WHAT IS THE PROCEDURE?
1. One can reach us out at 9765119701 our official WhatsApp number and make a request
for return. Our executive will share you the details for shipping the products back.
2. Once we receive the products, a quality check will be done and after successfully verifying your amount will be credited into PLANTERIA WALLET and you can use the same credits for any purchase in future..